Privacy Policy

BootsAndGear ("BootsAndGear", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website, contact us through WhatsApp, email, social media, telephone, or book any trip, activity, or service offered by BootsAndGear.

By using our website or booking any of our services, you acknowledge that you have read and understood this Privacy Policy.

Depending on the services you use, we may collect the following information:

Personal Information

• Full Name
• Date of Birth
• Gender
• Mobile Number
• Email Address
• Residential Address (where required)
• Aadhaar Number (where required)
• Passport details (for applicable trips)
• Government-issued identification details

Booking Information

• Trip selected
• Travel dates
• Payment details
• Booking history
• Communication records

Medical & Emergency Information

Where necessary for participant safety, we may collect:

• Medical conditions
• Allergies
• Current medications
• Blood group
• Previous surgeries
• Pregnancy information (where voluntarily disclosed and relevant)
• Emergency contact details
• Medical fitness certificates

This information is collected only to help us assess participation requirements, respond to emergencies, and provide a safer travel experience.

We may collect information when you:

• Visit our website
• Fill out booking forms
• Contact us through WhatsApp
• Send emails
• Call us
• Interact with us through Instagram, Facebook, or other social media platforms
• Participate in our trips or activities
• Submit feedback, reviews, testimonials, photographs, or videos

We use your information to:

• Process and manage bookings
• Verify participant identity
• Arrange accommodation, transport, permits, and activities
• Communicate important trip updates
• Respond to enquiries
• Provide customer support
• Maintain participant safety during trips
• Comply with legal and regulatory obligations
• Improve our services
• Prevent fraud or misuse
• Send promotional communications where you have consented or where permitted by law

Payments may be processed through authorised banks, UPI services, or third-party payment gateways.

BootsAndGear does not intentionally store complete debit card numbers, credit card numbers, CVV, UPI PINs, internet banking passwords, or similar authentication credentials.

Payment-related records may be retained only as reasonably necessary for accounting, legal compliance, fraud prevention, dispute resolution, and customer support.

We do not sell your personal information.

However, we may share relevant information with:

• Hotels
• Camps
• Transport providers
• Local guides
• Activity operators
• Government authorities where legally required
• Emergency medical personnel
• Insurance providers (where applicable)
• Professional advisors or service providers assisting our operations

Only the information reasonably necessary for providing the requested service will be shared.

During trips, BootsAndGear may capture photographs, videos, drone footage (where legally permitted), and testimonials. These may be used for:

• Marketing
• Social media
• Website content
• Promotional materials
• Educational content

If you do not wish your identifiable photographs or videos to be used, you may notify us in writing before the trip begins.

If you later withdraw your consent, BootsAndGear will make reasonable efforts to stop using your identifiable images in future promotional content where reasonably practicable. This may not apply to content already published or where removal is not reasonably feasible.

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, alteration, or disclosure.

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to:

• manage bookings;
• comply with legal, tax, and accounting obligations;
• resolve disputes;
• maintain business records; or
• protect our legal rights.

When information is no longer required, we will securely delete or anonymise it where reasonably practicable.

Subject to applicable law, you may request to:

• access your personal information;
• correct inaccurate or incomplete information;
• update your contact details;
• withdraw consent for future marketing communications;
• request deletion of personal information where legally permissible.

Certain information may need to be retained where required by law or for legitimate business purposes.

Our website may use cookies and similar technologies to:

• improve website performance;
• remember user preferences;
• analyse website traffic;
• enhance user experience.

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

Our website or social media pages may contain links to third-party websites or services. BootsAndGear is not responsible for the privacy practices, security, or content of those third-party websites.

We encourage you to review their privacy policies before sharing personal information.

Participants below the age of 18 may book or participate only through a parent or legal guardian.

Where personal information relating to a minor is collected, it will ordinarily be provided by or with the consent of the parent or legal guardian.

BootsAndGear may update this Privacy Policy from time to time. The latest version will be published on our official website and will become effective from the date specified.

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact BootsAndGear through our official website, email address, WhatsApp number, or other published communication channels.

We will make reasonable efforts to respond within a reasonable period.